Communication Skills for the Healthcare Professional

Communication Skills for the Healthcare Professional

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Publication Date: 2011
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ISBN/ISSN: 9781582558141

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Communication Skills for the Healthcare Professional is a comprehensive yet compact guide to learning essential communication skills that will prepare students for success as healthcare professionals. Intended to supplement the clinical coursework students complete in the first one to two years of all allied health programs, the book uses a broad range of examples, role plays, and scenarios from virtually every healthcare field, enabling both instructors and students to use it as an essential resource for mastering any area-specific communication skill. Each chapter provides students with objective and short-answer questions to test comprehension of the material, as well as more complex clinical applications that encourage students to develop the critical thinking skills they will need every day as professionals in the healthcare industry.
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  • --Presents the fundamentals of communication skills geared specifically for students in the allied health professions
  • --Includes a clear, concise presentation of the principles of communication theory as well as verbal and nonverbal communication
  • --Instructs the healthcare professional on how to communicate with patients whose ability may be impacted by anxiety, anger, cultural differences, language differences, visual impairment, hearing impairment, mental or emotional disturbance, age, denial, or confusion
  • --Organized into three main sections outlining basic communication principles and their uses in clinical and administrative settings
  • --Compact and user-friendly format
  • --Chapters on cultural sensitivity, adapting communication to a patient's ability to understand, and dealing with other roadblocks provide students with techniques to handle many situations that they will encounter as healthcare professionals.
  • --Role Play boxes interspersed throughout the chapters teach students how to work through various scenarios that they may encounter in practice.
  • --Learning Objectives open each chapter and identify the points that students can expect to learn and understand by the end of the chapter.
  • --Short-answer Questions at the end of each chapter prepare students to move on to the next learning topic.
  • --Clinical applications, included in each chapter, offer more complex scenarios to help students develop the critical thinking skills they will need to apply in practice.
Laurie Kelly McCorry PhD
Associate Dean of Allied Health, Bunker Hill Community College, Boston, MA

Jeff Mason
Associate Dean of Academic Affairs, Bay State College, Boston, MA


ISBN/ISSN: 9781582558141
Product Format: Softbound
Trim Size: 6 x 9
Pages: 256
Pub Date: 2011
Weight: 0.85

 Part I: Principles of Communication

Chapter 1: The Communication Process
            Introduction
            Therapeutic Communication  
            A Definition of Communication
            The Five Steps of the Communication Process
           
Chapter 2: Nonverbal Communication
            Introduction
            Types of Nonverbal Communication
            Proper Nonverbal Communication Skills for the Healthcare Professional
 
Chapter 3: Verbal Communication
            Introduction
            Definition of Verbal Communication
            The Purposes of Using Clear Language for Effective Verbal Communication with Patients
            Important Practices for Effective Verbal Communication with Patients and Other HCPs
            Developing Skills for Listening and Paraphrasing What the Patient Says
            Providing Empathy and Understanding to the Patient
            Questioning the Patient
            Some Do’s and Don’t’s of Verbal Communication  
 
Part II: Clinical Communication Skills
 
Chapter 4: Professional Communication and Behavior
            Introduction
            Essential Interpersonal Skills for the Healthcare Professional
            Effective Therapeutic Communication Skills and Strategies
            Roadblocks to Therapeutic Communication Part I – the Healthcare Professional’s Behavior
            Roadblocks to Therapeutic Communication Part II – the Patient’s Behavior
            Communication with Other Members of the Healthcare Team – Your Colleagues
Communication with Other Members of the Healthcare Team – Your Supervisor
HIPAA – The Health Insurance Portability and Accountability Act – and Patient Privacy
 
Chapter 5: Interviewing Techniques
            Introduction
            The Interviewee
The Setting
Types of Questions
The HCP-centered Interview vs. the Patient-centered Interview
Interviewing Guidelines
Pinpointing the Chief Complaint or Present Illness
Interviewing Children and Adolescents
Legal Restrictions and Ethical Issues
 
Chapter 6: Adapting Communication to a Patient’s Ability to Understand
            Introduction
            Health Literacy
            Language Barriers
            Visual Impairment
            Deafness and Hearing Loss
            Advanced Age
            Delirium and Dementia
 
Chapter 7: Patient Education
            Introduction
            Approach to Patient Education         
            Strategies and Resources for Patient Instruction
 
Chapter 8: Cultural Sensitivity in Healthcare Communication
            Introduction
            A More Multicultural and Ethnically Diverse Society          
            Disparities in Treatment and Access to Health Care
            Defining Cultural Competence and Some Ideas about It
            Nonverbal Communication in Cross-cultural Contexts
            The National Standards on Culturally and Linguistically Appropriate Services (CLAS)
             Tips for Improving Cross-Cultural Communication between HCP and Patient
            Communicating with Limited-English-Speaking Patients
            The Need for a Medical Interpreter
           
 
Part III: Administrative Communication Skills
 
Chapter 9: Electronic Communication
            Introduction
            Telecommunication
            Facsimile, or Fax
            Email
           
Chapter 10: Fundamental Writing Skills
 
Introduction
Parts of Speech
Punctuation
Sentence Errors
Paragraphing Basics
The Basics of Soap Notes
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