Telephone Triage Protocols for Nurses

Telephone Triage Protocols for Nurses 9781609136468
Publication Date: Jul 22, 2011
Availability: IN STOCK
Format: Book
Edition: Fourth
ISBN/ISSN: 9781609136468
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Description

Performing telephone triage requires the ability to make quick and effective decisions based on limited information.This rapid-access resource delivers over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

This new edition features┬áseveral new protocols—swine flu (H1N1 virus), bedbug problems, tattoo problems, and emergency contraception—as well as new information in the introductory chapter about program development, management issues, and staff development, including training. Other features include a new reminder about documentation in each protocol, a new anatomic Table of Contents, and expanded home care instructions.

Features

  • NEW: Table of Contents by Body System
  • NEW: Protocols on swine flu (H1N1 virus), emergency contraception, bedbug problems, and tattoo problems
  • NEW: Section in Introduction addresses program development, staff training, and management issues
  • NEW: Reminder about documentation in each protocol
  • Case Examples featured in Medical-Legal section of Introduction
  • A to Z organization and contents by body system and disease help the user find topics quickly
  • Increased emphasis on home care instructions

 

About the Author(s)

Specs

  • Edition: Fourth
  • Product Format: Softbound
  • ISBN: 9781609136468
  • Trim Size: 7 x 9
  • Pages: 640
  • Pub Date: Jul 22, 2011
  • Weight: 2.0

Associated Specialties

Table of contents

Table of Contents by Body System
 
 
 
Introduction: Practicing Safe Telephone Triage
 
Triage Roles & Responsibilities
 
Training Guidelines
 
Using Protocols Safely
 
Documentation
 
Medical-Legal Safeguards
 
 
 
Protocols
 
Abdominal Pain, Adult
 
Abdominal Pain, Child
 
Abdominal Swelling
 
Abrasions
 
Alcohol Problems
 
Allergic Reaction
 
Altered Level of Consciousness
 
Ankle Injury
 
Ankle Problems
 
Anxiety
 
Appetite Loss, Adult
 
Appetite Loss, Child
 
Arm or Hand Problems
 
Asthma
 
Avian Influenza (“Bird Flu”) Exposure
 
Back/Neck Injury
 
Back Pain
 
Bad Breath
Bedbug Exposure or Concerns
 
Bed-Wetting
 
Bee Stings
 
Bites, Animal/Human
 
Bites, Insect
 
Bites, Marine Animal
 
Bites, Snake
 
Bites, Tick
 
Black or Bloody Stools
 
Bleeding, Severe
 
Blood/Body Fluid Exposure
 
Bone, Joint, and Tissue Injury
 
Breast-Feeding Problems
 
Breast Problems
 
Breathing Problems
 
Bruising
 
Burns, Chemical
 
Burns, Electrical
 
Burns, Thermal
 
Car Sickness
 
Cast/Splint Problems
 
Chest Pain
 
Chest Trauma
 
Chickenpox
 
Child Abuse
 
Choking
 
Choking Emergency Procedure
 
Circumcision Care
 
Cold Exposure Problems
 
Common Cold Symptoms
 
Confusion
 
Congestion
 
Congestive Heart Failure (CHF)
 
Constipation
 
Contact Lens Problems
Contraception, Emergency
 
Cough
 
Croup
 
Crying, Excessive, In Infants
 
Dehydration
 
Depression
 
Diabetes Problems
 
Diaper Rash
 
Diarrhea, Adult
 
Diarrhea, Child
 
Dizziness
 
Domestic Abuse
 
Drowning (Near Drowning)
 
Drug and Alcohol Problems
 
Earache, Drainage
 
Ear Injury, Foreign Body
 
Ear Ringing
 
Electric Injury
 
 
 
Extremity Injury
 
Eye Injury
 
Eye Problems
 
Facial Problems
 
Facial Skin Problems
 
Fainting
 
Falls
 
Fatigue
 
Feeding Tube Problems
 
Fever, Adult
 
Fever, Child
 
Finger and Toe Problems
 
Food Allergy
 
Food Poisoning, Suspected
 
Foot Problems
 
Foreign Body, Eye
 
Foreign Body, Inhaled
 
Foreign Body, Nose
 
Foreign Body, Rectum
 
Foreign Body, Skin
 
Foreign Body, Swallowing of
 
Foreign Body, Vagina
 
Frostbite
 
Gas/Belching
 
Gas/Flatulence
 
Genital Lesions
 
Genital Problems, Male
 
Glands, Swollen or Tender
 
Hair Loss
 
Hand/Wrist Problems
 
Hay Fever Problems
 
Headache
 
Head Injury
 
Hearing Loss
 
Heart Rate Problems
 
Heartburn
 
Heat Exposure Problems
 
 
 
Hemorrhoids
 
Hepatitis
 
Hiccups
 
Hip Pain/Injury
 
Hives
 
HIV Exposure
 
Hoarseness
 
Hospice Problems
 
Hypertension
 
Hyperventilation
 
Hypotension
 
Immunization Reactions
 
Immunization, Tetanus
 
Impetigo
 
Incontinence, Stool
 
Incontinence, Urine
 
Indigestion
 
Influenza
 
Insomnia
 
Intravenous Therapy Problems
 
Itching
 
Jaundice
 
Jaw Pain
 
Joint Pain/Swelling
 
Knee Pain/Swelling/Injury
 
Laceration
 
Leg Pain/Swelling
 
Lice
 
Menstrual Problems
 
Mouth Problems
 
Mumps
 
Muscle Cramps
 
Nausea/Vomiting, Adult
 
Nausea/Vomiting, Child
 
Neck Pain
 
Neurological Symptoms
 
Newborn Problems
 
Nosebleed
 
Nose Injury
 
Numbness and Tingling
 
Ostomy Problems
 
Overdose
 
Pertussis
 
Piercing Problems
 
Pink Eye
 
Pinworms
 
Poisoning, Suspected
 
Postoperative Problems
 
Postpartum Problems
 
Pregnancy, Cold Symptoms
 
Pregnancy, Fetal Movement Problems
 
Pregnancy, Hypertension
 
Pregnancy, Leaking Vaginal Fluid
 
Pregnancy, Nausea and Vomiting
 
Pregnancy Problems
 
Pregnancy, Suspected Labor
 
Pregnancy, Suspected Labor < 36 Weeks
 
Pregnancy, Urination Problems
 
Pregnancy, Vaginal Bleeding
 
Puncture Wound
 
Rash, Adult
 
Rash, Child
 
Rectal Problems
 
Reye’s Syndrome, Suspected
 
Roseola
 
Rubella (German Measles)
 
Rubeola (Measles)
 
Scabies
 
Scrotal Problems
 
Seizure
 
Seizure, Febrile
 
Severe Acute Respiratory Syndrome (SARS)
 
Sexual Assault
 
Sexually Transmitted Disease (STD)
 
Shock, Suspected
 
Shoulder Pain/Injury
 
Sickle Cell Disease Problems
 
Sinus Problems
 
Skin Lesions; Lumps, Bumps & Sores
 
Sleep Apnea, Adult
 
Sleep Apnea, Infant
 
Sore Throat
 
Speaking Difficulty
 
Spitting Up, Infant
 
Stools, Abnormal
 
Stye
 
Substance Abuse, Use, or Exposure
 
Suicide Attempt, Threat
 
Sunburn
 
Swallowing Difficulty
 
Sweating, Excessive
 
Swelling
 
Swine Flu (H1N1 Virus) Exposure
 
Tattoo Problems
 
Teething
 
Tongue Problems
 
Toothache
 
Tooth Injury
 
Umbilical Cord Care
 
Urinary Catheter/Nephrostomy Tube Problems
 
Urination, Difficult
 
Urination, Excessive
 
Urination, Painful
 
Urine, Abnormal Color
 
Vaginal Bleeding
 
Vaginal Discharge/Pain/Itching
 
Vision Problems
 
Weakness
 
West Nile Virus
 
Wheezing
 
Wound Care: Sutures or Staples
 
Wound Healing and Infection
 

 

Appendices
 
Appendix A: Abbreviations
 
Appendix B: Sample Telephone Triage Protocol Form
 
Appendix C: Community Resources Telephone List
 
Appendix D: Telephone Triage Quality Improvement Survey
 
Appendix E: Telephone Triage Documentation Form
 
Appendix F: Telephone Triage “Call Back” Log
 
Appendix G: Consulting Nurse Call Tape Review
 
Appendix H: Consulting Nurse Call Documentation Review
 
Appendix I: Telephone Triage Training Outline
 
Appendix J: Guidelines for Scenario Practice
 
Appendix K: Difficult Caller Practice Scenario
 
Appendix L: Mystery Caller Practice Session
 
Appendix M: Communicable Diseases
 
Appendix N: Sexually Transmitted Diseases
 
Appendix O: Typical Immunization Schedule
 
Appendix P: Temperature Conversion Chart
 
Appendix Q: Weight Conversion Chart
 
Appendix R: Acetaminophen Dosage Chart
 
Appendix S: Ibuprofen Dosage Chart
 
Appendix T: Infant Feeding Guide
 
Appendix U: Teaching Self-Assessment
 
Appendix V: Abdominal Pain: Causes and Characteristics
 
Appendix W: Chest Pain: Causes and Characteristics
 
Appendix X: Headache: Causes and Characteristics
 
Appendix Y: Resources
 
Bibliography
 
Quick Reference Protocol Index
 

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