Wolters Kluwer Health Has Already Received the Industry’s Only “Center of Excellence” Certification, which is Awarded for High-Quality Customer Service and Support
New York, NY (April 26, 2012) – Wolters Kluwer Health is pleased to announce that the Technical Services team for its Ovid and LWW journals business has been designated a 2012 Top 100 Center of Excellence from Benchmark Portal, in collaboration with the Center for Customer-Driven Quality™, founded at Purdue University. The recognition was in the Small Center category, which is for those service centers with less than 100 staff members. The team was recently certified as a Center of Excellence for the third time in six years (approximately 10% of companies that apply receive Centers of Excellence certification).
“It’s a tremendous honor for our Technical Service team to be evaluated among the best and receive the Top 100 Recognition from BenchmarkPortal,” said Karen Abramson, President & CEO of Wolters Kluwer Health Medical Research. “I’m extremely proud of the team to receive this industry-wide recognition for their unmatched commitment to serving our customers globally.”
“Wolters Kluwer Health has received Center of Excellence certification three times, so the Top 100 award is not surprising,” added Bruce Belfiore, CEO of Benchmark Portal. Repeat certification is a noteworthy achievement. I offer my congratulations on such a singular achievement.”
BenchmarkPortal, custodian of the world’s largest database of contact center performance metrics, evaluates customer support and service centers across a variety of industries on their ability to meet or exceed rigorous quality standards in comparison to their peers.
The Top 100 recognition process is similar to that of awarding Center of Excellence certification. Centers submit verifiable statistical data on key cost- and quality-related metrics related to call efficiency and effectiveness. Certified Call Center Experts at Benchmark Portal then review the data and compare it to data from other centers in the same—or a similar—industry. The top 100 centers demonstrate superior performance on these metrics.
About Wolters Kluwer Health
Wolters Kluwer Health (Philadelphia, PA) is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include Lippincott Williams & Wilkins, Ovid®, UpToDate®, Medi-Span®, Facts & Comparisons®, Pharmacy OneSource®, Lexicomp® and ProVation® Medical.
Wolters Kluwer Health is part of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer has 2011 annual revenues of €3.4 billion ($4.7 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America.
About BenchmarkPortal
BenchmarkPortal maintains the world’s largest database of contact center metrics. BenchmarkPortal is an industry leader in call center benchmarking, call center training, and call center certification worldwide. BenchmarkPortal’s website can be found at: www.BenchmarkPortal.com.
Contacts:
Robert Dekker
Director of Communications
Wolters Kluwer Health
+1 (215) 521-8928
Robert.Dekker@wolterskluwer.com
Connie Hughes
Director, Marketing Communications
Wolters Kluwer Health Medical Research
+1 (646) 674-6348
Connie.Hughes@wolterskluwer.com